Customer Success Manager

About Us

ISMG is a global intelligence firm and media powerhouse, leading the way in cybersecurity, enterprise IT, and digital transformation. With 10+ brands, 38 digital media properties, and over 400 premier events annually-ISMG connects a network of over 2M executives, decision-makers, and innovators with the insights and opportunities they need to stay ahead.

The Opportunity

We're seeking a personable, strategic, and highly organized Customer Success Manager to join our fast paced Digital Campaigns team. This is a high impact, high volume role where you'll be the primary point of contact for our digital marketing clients-building trust, driving measurable results, and ensuring every campaign is flawlessly executed.

You'll be at the center of multiple moving pieces, managing competing priorities with precision, and collaborating across teams to deliver client success at scale. If you thrive in a detail oriented environment, excel at multitasking, and are energized by creating impact through digital strategy-we'd love to hear from you!

What You'll Be Doing

• Manage a large portfolio of digital campaigns simultaneously, translating client goals into clear strategies and ensuring deadlines and deliverables are consistently met.
• Serve as the main liaison between clients and internal teams, through proactive communication, personalized support, and a high standard of service.
• Closely monitor campaign performance, analyze KPIs, and identify and troubleshoot risks quickly-ensuring accuracy and excellence in every client interaction.
• Drive client growth and retention by identifying upsell and cross sell opportunities, collaborating with sales to develop strategic account plans.
• Gather and share client feedback through regular touchpoints, influencing product enhancements and campaign innovation.
• Collaborate across teams-including sales, marketing ops, and product-to deliver a seamless, high impact customer experience.

What You Bring to the Table

• Bachelor's degree in Marketing, Communications, Business, or a related field required.
• 3-5 years of experience in a client facing Customer Success, Account Management, Client Services, Sales or Customer Service role-ideally within digital marketing, media, or SaaS.
• Proven ability to manage high volumes of concurrent campaigns with accuracy, organization, and attention to detail.
• Strong communication skills-written and verbal-with the ability to simplify technical concepts and build trust with diverse stakeholders.
• Proven analytical and problem solving skills, with the ability to interpret data, diagnose challenges, and drive strategic solutions.
• Highly proactive, resourceful, and adaptable-skilled at balancing competing priorities in a fast paced environment.
• Hands on experience executing digital marketing campaigns; familiarity with the technology or information security sector is a strong advantage.

Why Join ISMG?

• Be part of a fast growing digital cybersecurity powerhouse at the forefront of cybersecurity and enterprise IT.
• Collaborate with innovative thinkers and creative professionals who inspire excellence.
• Make a direct impact on both client success and company growth.
• Thrive in a supportive culture that values autonomy, innovation, and results.

Apply Now! Visit ISMG.io to learn more.

• Location: Greater London Area, UK
• Compensation: £45,000 to £60,000 (negotiable depending on experience level)