Customer Success Manager

You've built a reputation for delivering exceptional customer experiences. You've led teams, driven growth, and solved problems others couldn't. But lately, something's missing, maybe it's the red tape, the endless Zoom calls, or the lack of real connection, appreciation or opportunity?

Our client is offering more than a role. They're offering a culture where your voice matters, your ideas are welcomed, and your impact is felt. They're a family-run business with an international reputation and a self-sustaining flow of leads, no cold calls, no corporate nonsense. Just real relationships, real results, and a team that has each other's backs.

They believe in empowering people, not managing them. They encourage responsible and accountable risk-taking, celebrate efficiency, and operate with a no-blame mindset. If you're tired of bureaucracy and want to be part of something meaningful, something long-term, this is your moment.

The company are looking for someone who thrives in a collaborative, in-person environment, values their work-life balance, and is ready to grow into a leadership role like Head of Sales & Marketing. If you're ambitious, driven, and want to build something that lasts our client wants to meet you.

What You'll Be Doing

As Customer Success Manager, you'll be the voice of customers inside the business. You'll:

• Build and maintain strong, long-term customer relationships
• Ensure clients get maximum value from our solutions
• Nurture our supply partners and handle all referrals
• Identify opportunities for growth and upselling
• Collaborate across departments to improve customer experience
• Help shape our customer success strategy as we grow
• Develop your career-with a clear path to roles like Head of Sales & Marketing

Why You'll Thrive

• No Red Tape: They trust their team to make smart decisions-no micromanagement, no endless approvals
• Risk-Friendly Culture: Innovation is encouraged. Mistakes are part of learning-no blame games here
• Inbound Pipeline: Their reputation speaks for itself. No cold calling-just genuine relationship building
• Family Feel: They've got each other's backs. You'll feel it from day one
• Work-Life Balance: They reward effort with flexibility. Evenings and weekends are yours
• Office-Based Teamwork: They value real collaboration-this is a full-time, in-office role in Doncaster

Benefits You'll Love

• 25 days holiday + bank holidays
• Christmas break from Dec 24th to New Year
• Birthday off after 2 years' service
• Pension scheme
• Private healthcare via Westfield
• Career development: training, PDRs, and mapped progression

If you are interested in this role and would like to learn more, please attach your up to date CV to the link provided and we will be in direct contact.