Customer Success Manager

Customer Success Manager page is loaded Customer Success Managerremote type: Hybridlocations: Loughborough (Headquarters)time type: Full timeposted on: Posted 2 Days Agojob requisition id: JR001159We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career.On top of a competitive salary, our standard 25 days holiday (which goes up the longer you're with us), and a matched pension scheme, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have one charity day allocated to support a cause that matters to you. About you: In this role, you'll take ownership of a dedicated group of clients, guiding them through every step of their journey with us. You'll support them via email, phone, and Teams meetings, helping them get set up, answering any questions, and ensuring they are maximizing the value of our system. Described by our team as "rewarding" and "varied," this role allows you to truly make a difference in helping our clients succeed. As a key player in Customer Support, you will be at the heart of our business, directly contributing to client retention and growth.A solid understanding of Microsoft apps like Outlook and Teams is helpful, along with experience using other software tools, such as CRMs. Day to day you will: Be the go-to point of contact for your clients, building strong and lasting relationships. Resolve queries, provide expert guidance, and tackle challenges with efficiency and care. Lead new client onboarding, delivering engaging software training through video calls. Track client progress and keep organized notes, ensuring smooth communication every step of the way. Drive client retention and growth, assisting with renewals and identifying opportunities for upselling. Collaborate with technical and development teams to address complex issues and share valuable feedback. Keep clients informed and excited about new features and updates as they roll out. Your skills and experience will likely include; Experience in customer support, client success, or customer service roles. Ideally, experience in B2B service or sales is a plus. Strong communicator-friendly, professional, and highly organized. Comfortable navigating software and eager to learn new systems. Proactive problem solver with a helpful attitude and the ability to manage your own workload. Bonus if you've worked with SaaS products or have experience with IT/CRM systems.The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs approx. 8,500 people, continuously driving product innovation and customer service excellence. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.Love Work. Love Life. Be You.remote type: Office Basedlocations: Loughborough (Headquarters)time type: Full timeposted on: Posted 8 Days Ago