Customer Success Manager

Overview

Customer Success Manager - Sheffield - office-based

This is an exciting, newly created opportunity, working in a small office team for a successful international engineering business.

Responsibilities

This role will involve hands-on management of all aspects of the company's internal operations, focusing on:

• Project management of the end-to-end customer journey - including operational and contractual elements
• IT system efficiency and continuous improvement
• Office management

You will act as the vital link between our engineering experts and commercial sales team - making sure contracts are robust and commercially sound, while streamlining the sales process and customer journey to deliver the highest standards of efficiency and service.

Experience required

• Hands-on experience of customer relationship management and customer journey within a business-to-business environment - co-ordinating the customer journey from initial enquiry through to final invoice
• Experience managing internal operations such as IT contracts, internal processes, HR, and facilities.
• Substantial administrative experience with a highly organized cross-functional approach
• Able to build effective working relationships and work closely with a small team
• Strong problem-solving and decision-making skills
• Proficiency with MS Office and broad experience of computerised systems to include ERP, CRM etc.
• Comfortable in an office-based, rather than hybrid, role.

You will ideally also have

• Some exposure to commercial compliance requirements- for instance within a regulated industry/products
• Experience in engineering, construction, or professional services sector/s.
• Experience reviewing contracts and understanding contract law, challenging clauses and ensuring good commercial outcomes.
• Previous experience implementing new IT systems/digital efficiencies
• Basic HR experience - such as onboarding and employee lifecycle management

Benefits

• 24 days holiday + bank holidays
• Pension scheme
• Healthcare assistance scheme
• Free, on site parking in Sheffield
• Career development opportunities

This is a newly created role, pivotal to future development of the business and in its operating processes and procedures.

The role will allow for personal professional development as the business grows and explores new revenue streams and internal systems. It will allow you to develop your own skills in a friendly and professional working environment.