Customer Success Manager

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We are searching for an experienced account lead to take the reins of the Bacardi account and amplify its performance from day one.

About the role
As Customer Success Manager, you will lead the strategic, commercial, and operational delivery of what will become one our most prestigious accounts. This is more than client management; it's an opportunity where you will shape field excellence, drive value, and help one of the world's most iconic spirits brands win at the point of purchase.

Your Key Responsibilities

• Lead and execute a strategic vision that amplifies performance, value, and results for the client.
• Serve as the senior account lead, building trusted, high level client relationships.
• Use commercial insight and field marketing experience to shape delivery, spot opportunities, and drive growth.
• Manage a field team to deliver KPIs and service excellence, backed by data and insight.
• Take full responsibility for performance reporting, financial planning, and operational effectiveness.
• Identify and secure added value opportunities that grow the account's commercial potential.

What you need to bring to be successful:.
To thrive in this role, you must have held a managerial role within field marketing or FMCG.
You will need to bring:

• Proven commercial acumen balancing performance, satisfaction, and profitability.
• Field-first experience, you know what retail brilliance looks like and how to make it happen.
• A confident, client facing leadership style, relationship led, and results focused.
• Strategic thinking paired with sharp executional awareness.
• Understanding of FMCG and Grocery retail environments, ideally including alcohol or lifestyle brands.

Location & Requirements

• This is a home-based role with national travel as needed. You must have a full UK driving licence and have access to your own vehicle. While the client's Head Office is in London, the key account leads are based further north, and the delivery team will be nationally spread. Therefore, ideal location is very flexible. There will be one day a week based in the clients London office.

Why Join Us
This is a rare opportunity to shape a prestigious client partnership from day one. You will find:

• A performance-driven, agile, and supportive culture
• Opportunities to grow and lead at pace.
• A team of experts who take pride in doing things differently and doing them well.
• You'll receive a competitive salary, monthly car allowance, performance bonus, and a comprehensive benefits package. We support flexible working and welcome conversations about what you need to succeed.