Customer Success Manager

Cinapsis is looking for a proactive and detail-oriented Customer Success Manager to join our growing team. In this role, you'll be the bridge between our customers and our product, ensuring they get maximum value from our solutions. You'll play a pivotal part in managing customer relationships, delivering exceptional training, and supporting the release of high-quality, error-free software in an Agile environment.
If you enjoy building strong customer connections, have a passion for helping people understand and use technology effectively, and want to make a tangible impact on the success of a fast-moving digital health company, we'd love to hear from you.

What You'll Do

? Deliver and Maintain Training - Develop, review, and deliver engaging training materials (guides, videos, help documentation) for new features and updates, both for customers and internal teams.
? Customer Engagement - Lead customer review meetings, gather feedback, and proactively address client needs.
? Product Testing & Quality - Support software testing by executing manual test cases, reviewing test data, and ensuring error-free releases.
? Internal Collaboration - Work closely with product, development, delivery and support teams to improve workflows, processes, and the customer experience.
? Product Updates & Advocacy - Keep customers informed about new features, product improvements, and potential commercial opportunities.
? Continuous Improvement - Share ideas for improving processes, tools, and communication based on customer insights.

What We're Looking For

Experience creating engaging training materials (videos, written guides, presentations).
? Background in customer-facing roles with strong relationship management skills.
? Excellent verbal and written communication abilities.
? Strong attention to detail and commitment to delivering high-quality work.
? Proactive, self-motivated, and eager to take ownership of processes.

Preferred:

? Experience running customer review or account management meetings.
? Exposure to Agile development environments or software product companies.

Why Join Us?
At our client, you'll be part of a collaborative, mission-driven team working on health technology that makes a real difference to patients. We value curiosity, initiative, and the drive to continually improve. This role offers the opportunity to develop your skills across customer success, product training, software testing, and documentation - all in a supportive and innovative environment

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates