Customer Success Manager - Saas

Introduction

CV Screen is recruiting for a Customer Success Manager to join an innovative SaaS technology business based in Canary Wharf, London. This is a hybrid role offering a salary of £45,000 plus excellent benefits. The successful candidate will play a key role in supporting and growing an established customer base while working closely with technical and commercial teams. Our client is a fast-growing technology company with several years of market presence, a global customer base and an award-winning compliance-focused platform used by organisations of all sizes. This is a fantastic opportunity to make a real impact within a modern, high-growth tech environment.

Duties & Responsibilities

• Act as the primary point of contact for customers, ensuring a high-quality support experience
• Proactively engage with clients to understand usage, satisfaction levels and future needs
• Analyse customer data to identify expansion and upsell opportunities
• Support and enhance internal systems through basic automation and platform improvements
• Collaborate with Sales, Product and Technology teams to deliver a joined-up customer journey

What Experience is Required

• At least 2 years' experience in Customer Success, Technical Support or a similar SaaS role
• Strong customer relationship skills with a commercial and data-driven mindset
• Technical aptitude with exposure to APIs, cloud software or support platforms

Salary & Benefits

• Salary: £45,000 per annum
• Hybrid working model
• Private health and dental insurance
• Competitive pension scheme
• 25 days holiday plus bank holidays and your birthday off
• Modern Canary Wharf office, MacBook provided and regular team socials

Location

Based in Canary Wharf, London, with easy commuting from Greenwich, Stratford, Woolwich, Lewisham, Romford and Central London.

How to Apply

To apply, please send your CV to Kate Morgan at CV Screen in strict confidence.

Alternate Job Titles

• Customer Success Executive
• Technical Account Manager
• SaaS Account Manager
• Client Success Manager