Customer Success Manager - Legal

• Intermediate Estimated base salary £43.5K • £10.9K Commission

At Jigsaw, we're on a mission to transform the way professional services and financial institutions work. We do this by helping our clients organise, visualise and use their data (think Figma or Canva but for the 'City'). Our clients include the world's biggest consultancies, leading financial institutions and top law firms.

Jigsaw was founded by two seasoned entrepreneurs, Stephen and Travis. This is their second venture together; their first was acquired by a US private equity firm and went on to become a billion-dollar company and a household name in professional service firms across the world. Jigsaw is now on a growth trajectory few Series A companies achieve - putting us in the top quartile SaaS companies globally. Today we proudly serve thousands of users from nearly two hundred businesses worldwide, who love our products and use them everyday.

But we're only getting started! We have ambitious goals and we're looking for talented people to help us achieve them.

We're not about the corporate grind; instead, we thrive on creativity, enthusiasm, and a touch of humour to make magic happen.

We hire people with high ownership and a bias for action. Then we trust and empower them to do their best work.

You'll be the trusted point of contact for our legal clients. You'll get to develop and maintain long-term relationships with some world renowned brands, and be their internal advocate and problem solver.

Working in a start-up presents variety and multiple opportunities to take on additional responsibilities to expand beyond your normal role. Things can move fast and we're looking for someone flexible and driven, with a natural ability to learn and quickly adapt. This is a fantastic opportunity to springboard into the exciting world of entrepreneurialism, offering potential for fast career growth and in-depth exposure to starting and growing a business.

This is not just a job. If you are motivated, enjoy working in a dynamic team environment and would like to be part of the technology revolution, we'd like you to join us on our journey.

Serve as the main point of contact within Jigsaw, collaborating with internal teams and relaying information as necessary

Manage product trials, including training and collating feedback

Assist with customer queries and requests in a timely manner

Conduct periodic customer health-checks, identifying renewal risk and opportunities for upsell

Strategise with the customer to align goals, promote adoption, and drive value

Maximise retention and annual increases

Support customers in their onboarding and account set up

Train end-users and other trainers

3+ years of experience in Customer Success

Excellent verbal and written communication skills, both internally and with external stakeholders

An ability to work in an incredibly fast paced environment and 'think on your feet'

Strong organisational skills

An ability to adapt, multi-task and prioritise responsibilities

Positive and high energy

A problem solving mind-set

Legal Customer Success experience would be beneficial but not essential

To be a team player and self-motivator

A proven track record of achieving and exceeding goals