Customer Success Manager - Growth & Monetisation

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager - Growth & Monetisation in United Kingdom.

This role is designed for a proactive, strategic customer advocate who thrives on driving adoption, retention, and business outcomes. You will partner with high-potential creators to guide them from idea to monetizable product, ensuring their success across the platform. The role requires a mix of empathy, commercial acumen, and analytical rigor, as you track metrics, identify friction points, and optimize engagement strategies. You will collaborate closely with Product and Marketing teams to bring the customer voice into platform development and lifecycle initiatives. This position offers autonomy, creative influence, and the opportunity to directly impact creator growth and platform success. Ideal candidates enjoy fast-paced, startup-like environments where their work drives tangible business results.

Accountabilities

• Own a portfolio of high-potential creators, acting as their strategic partner throughout app creation and growth.
• Support creators with business-focused decisions on pricing, offers, packaging, and growth strategies.
• Troubleshoot or guide creators through backend workflows, integrations, and automations in collaboration with Product or Support.
• Design and optimize onboarding flows to accelerate activation, engagement, and monetization.
• Monitor creator health using metrics such as NRR, engagement, and behavior signals, taking proactive steps to reduce churn.
• Collaborate with cross-functional teams to incorporate customer insights into product and marketing initiatives.
• Optimize lifecycle playbooks and implement strategies to improve key customer success KPIs, including NPS, LTV, and renewals.

Requirements

• 3+ years of experience in high-touch Customer Success or Creator Success roles, preferably in SaaS, EdTech, or the Creator Economy.
• Experience in startup or fast-scaling environments.
• Familiarity with customer lifecycle and engagement tools (Hubspot, Intercom, ChurnZero, etc.).
• Strong understanding of onboarding psychology, activation metrics, and customer journey segmentation.
• Ability to combine empathy with commercial insight, coaching creators while driving measurable outcomes.
• Fluent in using data to inform decisions and track success (NRR, CSAT, health scores, NPS).
• Comfortable with asynchronous collaboration tools (Loom, Notion, Slack) and remote documentation practices.
• Bonus: Interest in business building and monetisation, experience with backend workflows, integrations, or automation.

Benefits

• Fully remote work with flexibility across US time zones
• Paid vacation (24 days) plus 10 additional "Celebration Days"
• Paid parental leave
• Team retreats in inspiring locations
• Creative autonomy with direct impact on customer success and retention
• Tech & co-working budget to support productivity
• Career coaching and growth opportunities

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.