Customer Success Manager - French Speaking

Welcome to the video-first world!

From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people prefer watching and listening rather than reading-both at home and at work. If you're reading this and nodding, check out our brand video .

Despite this preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale-until now .

Meet Synthesia

We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, enabling anyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether for delivering training to employees and customers or marketing products and services, Synthesia helps large organizations communicate and share knowledge efficiently. We're trusted by leading brands such as Heineken, Zoom, Xerox, McDonald's, and more. Read stories from happy customers , what 1,200+ people say on G2 , and learn why we were named one of the "Top Startups to Bet Your Career On" in 2025!

In 2023, we became one of 7 European companies to reach unicorn status. In February 2024, G2 named us the fastest-growing company in the world. In 2025, we announced our Series D funding. To date, we've raised over $330M from top-tier investors including NEA, Atlassian Ventures, WiL, PSP Growth, and existing investors such as Accel, Nvidia, Kleiner Perkins, GV, along with top founders and operators from Stripe, Datadog, Miro, Webflow, and Facebook.

The role

• Reporting to the Head of Customer Success and focusing on accounts in Europe, you are energetic, driven, and deeply committed to customer success.
• As a Customer Success Manager, you will drive Synthesia's growth by building strong relationships with clients and turning them into satisfied users.
• You will educate clients on a new way to create video content and collaborate closely with sales to ensure a seamless onboarding experience for new users.
• You are capable of engaging in both business and technical conversations at various organizational levels, including the C-suite.
• This role is ideal for someone looking to grow their career within a fast-growing software company.

About you

• Customer-facing experience in Customer Success Management, Client Service, Account Management, Technical Account Management, Implementation, or similar roles, preferably in B2B SaaS.
• Experience managing a Book of Business with KPIs.
• A proven track record in managing risk, forecasting, and identifying growth opportunities.
• Ability to establish trusted advisor relationships, driving value from Synthesia's products and services.
• Successful onboarding of new clients and building key relationships during the initial months and beyond.
• Experience leading regular client check-ins with clear outcomes, involving senior stakeholders.
• Light video editing skills using the Synthesia platform.
• Focus on retention and growth of enterprise clients.
• Ability to demonstrate ROI and value to clients, proactively identifying risks and opportunities.
• Fluent or bilingual proficiency in French.

At Synthesia, we expect everyone to

• Put the customer first
• Own your work & communicate directly
• Be fast and willing to experiment
• Make the journey enjoyable

Learn more about our culture on this public Notion page .

The good stuff

Besides working with a great team in a fun, innovative environment, we offer

• A hybrid work setup from our London Soho office.
• A competitive salary plus stock options in our fast-growing Series D startup.
• Paid parental leave: 16 weeks for primary caregivers, 5 weeks for secondary caregivers.
• 25 days of annual leave plus public holidays.
• Cycle-to-work scheme in London.
• Regular social events.
• Private Medical Insurance, including mental health support, dental, vision, cashback, and gym discounts (UK).
• A generous employee referral scheme.
• Pension contributions or salary sacrifice options.
• Work-from-home setup support.
• Significant career growth opportunities as you help shape a market-leading product.