Customer Success Manager - French Speaker

Overview

As a French-Speaking Customer Success Manager, you'll be the go-to partner for a portfolio of French and UK clients, helping them get real value from our platform - driving adoption through smart onboarding, best-practice guidance, and bespoke solutions.

You'll own retention and engagement through regular check-ins, actionable insights, and timely follow-through - guiding clients to value, explaining the data behind their results, and spotting opportunities for renewals and expansion.

You'll work closely with our Account Managers, who own the commercial relationship, while you own the partnership.

Get up to speed on the product, the business, and the tools and processes that'll set you up for success.

Start building relationships by arranging calls and face-to-face meetings with key stakeholders across a pre-assigned book of "green" clients.

Conduct Business Reviews with senior stakeholders across your book, building strong client health scores and referable relationships.

Drive engagement through monthly check-ins and contribute to Quarterly Business Reviews - co-owning success plans, guiding clients through key milestones, and capturing outcomes along the way.

Act as a trusted advisor, delivering strategic insights and best practices, and feeding client voice back into product and leadership.

Deliver an exceptional client experience, targeting 90%+ gross revenue retention.

Requirements

• Native French speaker with strong written and spoken English
• 2+ years experience in a client-facing Customer Success, Account Management, or Client Services role
• Strong stakeholder management skills, comfortable engaging up to C-level
• A solid understanding of the digital marketing landscape, including paid search
• Strong analytical skills - confident working with data and translating it into actionable insights
• A customer-centric mindset focused on delivering value and driving outcomes
• SaaS background is a plus

Skills

Hard Skills

• Client Relationship Management
• Data Analysis
• SaaS Experience
• Business Reviews
• Onboarding
• Retention Strategies
• Engagement Metrics
• Actionable Insights
• Best Practices
• Renewal Opportunities

Soft Skills

• Customer-Centric Mindset
• Communication Skills
• Interpersonal Skills
• Problem-Solving
• Collaboration