Customer Success Lead: Drive Adoption, Renewals & Growth

Monterosa is seeking a Customer Success Lead to own the daily relationships with a portfolio of customers in a London or Liverpool-based role. You will translate data into strategic recommendations that drive platform adoption, customer health, and growth, working closely with Account Management and Commercial teams to focus on renewals and expansion opportunities.

You will drive active platform usage, deliver demos, and share product feedback with the Product team, while maintaining renewal