Customer Success Lead - SaaS & Retention (Remote UK)

A leading technology firm in the UK seeks a Customer Success Manager to enhance customer experiences and drive product adoption. The ideal candidate will have a strong background in customer success within a SaaS environment and excellent communication skills. You will lead initiatives for customer satisfaction, retention, and growth, collaborating with cross-functional teams to improve operational efficiencies. This role offers a full-time position with remote options. Prior experience in the events industry will be advantageous.