Customer Success Executive (Polish Speaker) Customer Success (CS) UK

As part of the Customer Success team, we are seeking to fill a sales-focused role dedicated to growing our Supplier membership.

In this position, you will proactively engage prospective and lapsed supplier members through outbound calls and emails, with the goal of converting them to active membership.

We are looking for someone who thrives in a KPI-driven environment and can effectively communicate the value of Sedex membership in helping suppliers improve their sustainability performance.

• Outbound Sales & Engagement: Conduct outbound calls and email outreach as part of Supplier Engagement Projects, building strong relationships with non-members and lapsed members to drive new registrations and reactivations. Use effective questioning techniques to assess prospects' understanding of Sedex and tailor outreach accordingly.
• Project Delivery & Reporting: Manage assigned projects independently, meeting agreed call volumes and project targets, and ensuring all projects have accurate, up-to-date statistical reports.
• Customer & Product Understanding: Develop a strong understanding of customers' business needs and Sedex's platform to effectively communicate value and maximise customer benefit.
• Cross-Functional Collaboration: Work closely with the Customer Success Manager and liaise with other Sedex teams to fulfil customer requests, support customer-focused initiatives, and share insights to help improve processes and close gaps in customer experience.
• Issue Management: Escalate issues promptly, follow through to resolution, and support root cause analysis to prevent recurrence.

• Sales: 2+ years' experience in a proactive B2B sales role, with a strong track record of exceeding KPIs and monthly targets, converting leads by phone, and nurturing customers-even when product knowledge is limited.
• Language Fluency: Polish & English
• Communication & Languages: Excellent verbal and written communication skills, with the ability to handle objections professionally.
• Project & Operational Skills: Demonstrated ability to manage multiple projects simultaneously, work in a structured, goal-oriented environment, and take ownership to deliver both personal and team results.
• Problem-Solving & Process Improvement: Strong analytical, critical, and creative thinking skills, with experience improving processes that involve internal and external stakeholders.
• Customer Focus: A passion for helping customers and providing a best-in-class service experience.
• Tools & Systems: Proficiency with Microsoft Office and CRM platforms, including Salesforce.