Customer Success Executive - 12 Month Placement

• • Respond to Customer Enquiries - you'll manage inbound phone calls, emails and enquiries from customers, providing a friendly, knowledgeable and efficient experience from first contact


• • Guide Customers Through the Onboarding Journey - you'll support new customers through every stage of the onboarding process, ensuring they understand what to expect and have everything they need for a smooth experience


• • Understand Customer Requirements - you'll take the time to understand each customer's circumstances, home setup and charging requirements to provide accurate guidance and tailored solutions


• • Provide Product and Service Support - you'll explain our products, services and processes in a clear, simple and approachable way, helping customers make informed decisions


• • Resolve Customer Queries - you'll take ownership of customer questions and concerns, working across teams where necessary to deliver timely and effective resolutions


• • Deliver an Exceptional Customer Experience - you'll build trust and confidence with customers by providing proactive communication, regular updates and a seamless onboarding experience from enquiry through to installation


• • Maintain Accurate Customer Records - you'll ensure all customer interactions, onboarding progress and support activities are accurately recorded within our CRM and internal systems


• • Collaborate Cross-Functionally - you'll work with Marketing, Product, and Operations teams to ensure a smooth customer journey


• • Champion our values - you'll model Trust, Edge, and Care in all partner interactions, ensuring Pod is recognised as a credible charging solution, bringing the voice of the customer back to the business.

Requirements

• Professional communication skills - building confidence speaking with customers over the phone


• Active listening and questioning - learning how to understand customer needs and tailor conversations


• Resilience and confidence - handling objections, learning from rejection, and staying motivated


• Sales and persuasion fundamentals - influencing decisions in an ethical, customer focused way


• Time management and organisation - balancing calls, follow ups, and admin in a busy environment


• Customer service mindset - delivering a positive experience while working towards targets


• Adaptability - adjusting your approach for different customers and situations


• Team collaboration - working closely with experienced sales professionals and learning from others


• Problem solving skills - thinking on your feet to overcome challenges in live conversations


• Professionalism in the workplace - representing a growing business and its values


• Confidence working towards targets - understanding how goals, KPIs, and performance tracking work


• Commercial awareness - gaining insight into how sales teams contribute to business success.

Core Competencies

Demonstrates strong customer service skills by effectively managing customer inquiries and guiding them through the onboarding process. Proficient in maintaining accurate records and collaborating cross-functionally to enhance the customer experience.

Highest-signal resume keywords

• Professional Communication Skills


• Active Listening


• Customer Service Mindset


• Time Management


• Problem Solving Skills

ATS Optimization Keywords
Soft Skills

• Resilience


• Sales Fundamentals


• Adaptability


• Team Collaboration


• Professionalism

Industry Keywords

• Customer Experience


• Onboarding Process


• Customer Requirements


• Product Support


• Cross-Functional Collaboration

Tools & Technologies

• CRM Systems