Customer Success Director - AI-Driven CX & Growth

A leading customer experience technology company in Greater London is seeking a Customer Success Manager to lead and develop a diverse team. This role involves driving customer success initiatives, managing performance, and leveraging AI technology to enhance customer experience. The ideal candidate will have a strong background in customer success management, team leadership, and data analysis. A Bachelor's degree in Business or Technology is preferred, with advanced certifications being a plus. Competitive package offered with a focus on team empowerment and operational excellence.