Customer Success and Sales Executive

Customer Success and Sales Executive

Customer Success and Sales Executive
Interviews to take place this week commencing 19th May 2025
Office-based role, Monday to Friday. 9am-5pm
£24,000 basic salary with the ability to earn an additional £5,000

Your new role
Are you passionate about delivering exceptional customer experiences and excited by the opportunity to drive sales? We're looking for a Customer Success & Sales Specialist who thrives at the intersection of service and sales. In this role, you'll be a point of contact for multiple accounts -helping them get the most out of our products while identifying opportunities to introduce new solutions that meet their needs.

Serve as the first point of contact for customer enquiries via phone, email, or chat

Build strong relationships with customers by understanding their goals and challenges

Provide expert product knowledge and support to ensure customer satisfaction

Identify upsell and cross-sell opportunities based on customer needs

Meet or exceed monthly sales and customer satisfaction targets

Collaborate with internal teams (Sales, Marketing, Product) to improve the customer journey

Maintain accurate records of customer interactions and sales activities in CRM systems

Proactively follow up with customers to ensure continued satisfaction and retention

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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