Customer Success & Orders Coordinator

Purpose of Role:

To support the Sales Team toensure that customers receive an exceptional experience from order to projectcompletion

Duties:

• Responsible for orderprocessing - ensuring equipment is delivered in a timely and accurate manner.


• Managing customers'expectations during the process and project closure phase.


• To resolve challenges forcustomers when orders cannot be fulfilled.


• Finalisation of projectsunder the guidance of Sales Team.


• Adhering to companyprocesses and procedures.


• Develop good workingrelationships with Sales, Logistics and Accounts Departments


• Build excellentrelationships with customers.

Experience

• Experience in customerservices


• Knowledge of data basedsystems


• Good knowledge of MS office (essential)


• Strong Administration and customer serviceskills


• Ability to work calmly in a busy environment


• NVQ in Business Administration - desired

Personal attributes

• Strong communication andsocial skills


• Objective-orientated


• Strong work ethic, open andreliable


• Flexibleapproach with the ability towork on your own initiative

Other criteria

• Good knowledge of MS office


• Ability to learn and adaptto company products quickly