Customer Success Agent

Customer Success Agent

Department: Patient Triage

Employment Type: Full Time

Location: London Bridge

Compensation: £23809.50- £25,000.00

Description
You will be working with our front-line Contact Centre Call Handlers and Clinical teams to support the delivery of the highest quality primary care service to our patients.


Location: London Bridge, London SE1 2EL
Hours: Full-Time or Part-Time, minimum 3 days per week - shifts are and


Salary: £23,809.50 pa - £25,000 pa WTE depending on experience

Key Responsibilities More specifically, Contact Centre Call Handlers will be responsible for precise, appropriate and effective triage of all inbound queries and requests whilst maintaining a professional, friendly and empathetic telephone manner.

Day-to-day responsibilities include dealing with a large volume of calls and written enquires received via email/website.

Skills, Knowledge and Expertise Successful candidates will be very good listeners, have strong communication and social skills to enable communication with our diverse range of patients, have attention to detail, the ability to problem solve and learn quickly and remain calm, friendly and empathetic in all circumstances.

The candidate is also expected to have proficient computer and keyboard skills and be comfortable answering calls continuously for long periods of time (with adequate breaks).

Basic knowledge of NHS services, and medical terminology is desirable. Proficiency in a second language may be helpful for this applicant.


Minimum requirements: candidates must be comfortable with computers. Previous experience working in a GP practice or with EMIS is preferred but not required. Experience in customer service fields and second languages may be helpful in your application.


Benefits Pension scheme, no shifts on Bank holidays or weekends, social events