Customer Site Envoy, East Hull

Kingston Recruitment are currently recruiting on behalf of our client, a well-established and successful local local manufacturer, who are looking to appoint a Customer Site Envoy to act as the key link between their business and key customer sites in Hull. This is an excellent opportunity for someone with a strong customer service background, knowledge of dispatch and operations as well as understanding of QC processes. The successful candidate will build relationships, solve problems and ensuring customers receive a first-class experience.

Working closely with both the customer and internal teams, you will become the trusted on-site representative, ensuring smooth day-to-day operations, managing queries, coordinating deliveries and supporting continuous improvement.

• Act as the main point of contact for customer queries, providing a professional and proactive service
• Build strong working relationships with customer representatives and internal departments
• Oversee incoming deliveries, checking accuracy and ensuring stock systems are maintained
• Identify and report any quality issues, discrepancies or operational concerns
• Work closely with Logistics, Production, Quality and Sales teams to resolve issues quickly
• Provide regular updates on site activity, priorities and potential risks
• Support improvements to processes and ways of working
• Carry out minor product adjustments and rectification tasks where required, using basic hand tools
• Ensure issues are identified early and solutions are implemented effectively

• Customer-focused with excellent communication skills
• Comfortable acting as the "face" of a business on a customer site
• Organised, reliable and able to manage their own workload
• A natural problem solver who can remain calm under pressure
• Confident dealing with a variety of people and situations
• Practical and hands-on with good attention to detail
• Experience within leisure, facilities management, manufacturing, logistics or quality environments would be advantageous.

This role would suit someone who enjoys variety, ownership and being the person customers rely on to get things done.