Customer Services Operative

LOCATION: Eden Shopping Centre, High Wycombe HP 11 2DQ

SHIFT PATTERN: Thursday-Monday, 38 hours per week

PAY RATE: £13.59 per hour

ROLE OVERVIEW AND PURPOSE

Your responsibilities will be looking out for the safety and welfare of members of the public who visit the Centre, to ensure that they have a pleasant shopping experience without fear of any incidents occurring which may affect that experience.

KEY RESPONSIBILITIES

• Responding to both written and verbal enquiries from Customers
• Directing Customers to required stores within the Centre
• Transferring telephone calls to Management staff
• Selling Eden Centre gift cards and reconciling cash at the end of the day
• Health and Safety checks
• Reporting and logging maintenance jobs
• Maintaining stock levels of Centre leaflets and signage
• Creating a rapport with staff in stores and maintaining contact

REQUIRED SKILLS AND EXPERIENCE

• Verbal and written English is essential due to the nature of the business
• Flexible and adaptable
• Good team player
• Attention to detail
• Friendly disposition

BENEFITS

We're proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:
  • Perks: discounts, gift cards, cashback, and exclusive offers
  • Life: Search for resources and tools on topics ranging from family and life to health, money and work
  • Support: Online chat or telephone service for urgent support in a crisis

ABOUT ABM

ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.