Customer Services Officer

Role Overview

Salary Circa £24,309 per annum depending on experience

Location: Woking

Job type: Permanent Full Time

Closing on 03/05/2026 at 23:55

Yes DBS Check

About the Role

We are looking to recruit a self motivated, customer services professional to join our friendly team.

Essential Qualifications

• Enjoy working in a front line environment.
• Have excellent communication and computer skills.
• Comfortable using new technology in a changing environment.
• Are keen to contribute to team objectives.
• Want to give local people the best possible service.

Responsibilities

These exciting roles offer a truly diverse working environment. The successful candidate will work across various areas, including reception desk, public enquiries counter, telephone contact centre and land charges admin. Duties are rotational and the ability to be flexible in terms of duties undertaken is essential.

Provision of a top class service to our customers on the whole range of Council services and functions is essential, with an emphasis on carrying 80% of enquiries through to a successful conclusion at the first point of contact. In order to meet customer demands and achieve our aims of first point of contact resolution the section uses a wide range of IT systems for which excellent ICT skills are required. The post involves frontline, face to face and telephone contact and the successful applicant will be expected to maintain a high level of customer care at all times.

Whilst knowledge of Council Services would be an advantage, we have successfully recruited applicants with no previous experience in the past as a comprehensive training programme is available.

Benefits

The Council offers in return a generous flexi time scheme with the ability to take two flexi days a month, membership of the local government pension scheme, discounted health and leisure membership, plus many more excellent benefits.

Additional Information

Please note: A basic DBS check is required for this role.

Applicants must already have the legal right to work in the UK.

We are unable to offer visa sponsorship for this role.

EEO Statement

Woking Borough Council values a diverse workforce and welcomes applications from all sections of the community.

Woking Borough Council is committed to equality, diversity and inclusion. We welcome applications from all backgrounds and communities and provide reasonable adjustments to support candidates throughout the recruitment process.

Interview Dates

Interview Date: 11 & 12 May 2026