Customer Services Exec

Working Hours & Reporting

• Working hours: Monday to Friday 07.30 to 16.30 plus one in 6 Saturday on a rota basis) 07.00 to 12.00
• PPE requirements in operational areas

Reporting to: Customer Service Team Leader

About the Company

About the Company: With over 50 years of experience, our client is an ever evolving & expanding specialist logistics company. They are investing in people, driving a greener future, and looking for motivated individuals to join them on the journey.

Summary

To deliver a reliable, high-quality customer service experience by handling calls, emails, and customer queries efficiently, resolving issues with confidence, and maintaining strong relationships with customers and internal teams.

Responsibilities & Qualifications

• Handling customer enquiries via phone and email.
• Managing customer requests, queries and complaints.
• Providing clear and confident responses to customers.
• Working closely with internal teams and departments to resolve issues.
• Maintaining accurate records and communication.
• Managing order processing, payments, documentation and ensuring compliance with relevant regulations.
• Be willing to learn and provide weighbridge cover as part of the wider team (full training provided).
• Minimum 1 year experience in a customer service role.
• Experience in at least one of the following: Office-based customer service environment, Call centre / high-volume phone-based role, Customer-facing role involving regular phone and email communication.
• Experience handling customer queries, complaints, or service issues.
• Confident using the telephone as a main communication tool.
• Basic computer literacy (Outlook and Microsoft Office).
• Someone reliable, proactive and able to work independently.
• Experience using a CRM system.
• Knowledge of Oxfordshire area.
• Experience working in an office-based environment.
• You are confident dealing with customers, even in challenging situations.
• You take ownership, solve problems and manage your time independently to stay productive.
• You stay organised and maintain strong attention to detail when handling multiple tasks.
• You are quick to learn new systems and adapt to changes.
• You are reliable, communicate clearly and are a strong team player.

Benefits

• Generous holiday entitlement 24 days + Bank Holidays
• Company pension scheme
• Employee Assistance Programme
• Full PPE & uniform supplied
• Cycle to work scheme
• Free flu jabs
• On-site parking

This really is a fabulous opportunity, we look forward to your application.