Customer Services Assistant Operations Pont Street

Customer Services Assistant Discover Argyll

At Argyll, we curate some of London's most distinctive office environments - places where heritage meets innovation, and every detail speaks to quality. Across our prestigious addresses, we provide exceptional workspaces that blend timeless elegance with five-star service.

We don't just provide offices; we deliver experiences. From exceptional service to beautifully designed interiors, every Argyll space reflects our dedication to excellence. Our teams are at the heart of it all - passionate, proactive, and proud to bring our spaces to life. Together, we're shaping the future of premium workspace in London.

Our vision

To become industry leaders for curating, designing and servicing prestigious office environments that give small teams the confidence and means to thrive.

Your impact

As our Customer Services Assistant, you'll be the welcoming face of Argyll, ensuring every client and guest enjoys a seamless, premium experience across our iconic London workspaces. You'll bring our brand to life by anticipating needs, adapting to different client personas and helping each day run effortlessly. Working closely with the Operations team, you'll support day-to-day front-of-house operations, collaborate with other team members to solve challenges, and contribute ideas that continuously elevate the experience. No two days are the same, and your care, attention to detail and positive energy will make our buildings feel exceptional every time.

What you'll be doing:

• Deliver a warm, first-class welcome to all clients and guests, adapting your approach to suit different personas and locations.
• Own the reception area by greeting visitors, managing calls and enquiries, overseeing visitor registration and access control, and keeping the space presentation ready at all times.
• Maintain impeccable standards throughout the building so everything is always ready for use.
• Collaborate with team members to resolve queries, support daily operations and elevate issues promptly when needed.
• Set up, break down and refresh meeting rooms, thinking ahead to what clients might need next.
• Proactively offer and accurately record additional chargeable services to enhance the experience and optimise revenue.
• Support administrative tasks and keep records clear and accurate.
• Follow Health & Safety and security procedures, including sign-in protocols and assisting with drills, keeping clients and team members safe.
• Stay current with company systems and standards, ensuring you are ready to learn new tools as you work across our unique buildings.

Requirements

• Service champion - You're naturally passionate about delivering outstanding experiences and making people feel special.
• Positive and detail-driven - Enthusiastic, confident and focused on quality and presentation.
• Flexible and proactive - You thrive in a fast-paced environment and adapt as priorities change.
• Team player with initiative - You collaborate well, work independently when needed, and use good judgement.
• Clear communicator - Well-presented, empathetic and professional with a 'can-do' attitude.
• Comfortable with Microsoft Office and keen to learn new systems.

What it's like to work here

At Argyll, our people are the difference. Clients may come for our beautiful buildings but they stay because of our people. Our culture is built on empowerment, trust, and collaboration, giving every team member the freedom to shape meaningful experiences for those we serve. We act as one, united by a shared commitment to deliver the highest standards in everything we do, while continuously evolving to set new benchmarks in service, design, and hospitality.

You'll be encouraged to grow, supported to succeed, and recognised for the individuality and expertise you bring. We offer excellent benefits, generous holidays (including time off between Christmas and New Year), team events, and a reward and recognition programme that ensures great work never goes unnoticed. At Argyll, you'll do work that matters - in an environment that inspires.