Customer Services Area Manager

For one of our clients, we are looking for a: Customer Services Area Manager Desired profile: Degree in mechanical, electrical, or software engineering Confirmed experience in customer service management, in an industrial or technical environment (customer-oriented projects) Approach and excellent customer skills and analytical mindset, with the ability to propose tailored solutions Autonomy, sense of responsibility, and adaptability in a dynamic environment Ability to collaborate with various stakeholders and work in cross-functional teams Languages: French / English, another language is an advantage: A motivating and stimulating position with opportunities for growth The opportunity to face many challenges and contribute to the success of a human-centered corporate culture A good work-life balance The regional customer service manager is responsible for managing and developing clients within a defined region. A true dedicated partner, he/she ensures an excellent customer experience throughout the lifecycle of the delivered solutions. The position involves regular interaction with clients as well as close collaboration with internal teams (after-sales service, engineering, production ) to provide quick, tailored, and effective responses to customer needs. Main responsibilities: Build and maintain lasting, trust-based relationships with clients Ensure a high level of customer satisfaction through regular and proactive presence Maintain continuous contact with clients to understand and anticipate their needs and requirements Coordinate customer requests with the relevant service teams Propose tailored solutions to after-sales service requests Develop customized offers in collaboration with clients Act as the central contact for all service requests in the area ensuring efficient communication among different departments to provide quick and coherent responses Actively contribute to the continuous improvement of the Customer Service department Participate in internal processes to better meet market demands Gather customer feedback and share opportunities with the relevant teams Conduct regular client visits (approximately 30% of the time) Work independently, agilely, and organized. jidf894464aen jit0310aen jpiy26aen