Customer Services Advisor

Our client is looking for a Customer Services Advisor to join a busy and supportive team. This is a fantastic opportunity for someone who enjoys working in a fast-paced environment, building relationships with customers delivering a high standard of service.

You will play a key role in managing enquiries, supporting clients, and ensuring customers receive clear guidance and efficient service throughout their journey.

Key Responsibilities

• Respond to customer enquiries regarding policy cover and benefits.
• Manage and respond to customer enquiries received via email and telephone.
• Support the onboarding of new clients, ensuring correct processes and compliance standards are followed.
• Assist with training and mentoring new team members where required.
• Work collaboratively with colleagues across departments to deliver a smooth customer experience.
• Contribute to ongoing process improvements and problem solving within the team.
• Support the wider business in achieving new business and service objectives.
• Complete relevant training and professional development programmes.

Experience and Skills Requirements

• GCSE (or equivalent) in English and Mathematics
• Strong communication and interpersonal skills
• Excellent attention to detail and organisational ability
• A genuine passion for customer service
• Ability to manage relationships with both customers and business partners
• Confidence in handling queries and solving problems

Personal Attributes

• Customer-focused with a passion for delivering excellent service
• Highly organised with the ability to prioritise workload effectively
• Strong communicator with excellent listening and problem-solving skills
• Collaborative team player who enjoys supporting colleagues
• Motivated to learn, develop and challenge existing processes where improvements can be made
• Professional, reliable and able to work accurately under pressure

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