Customer Service/Parts Advisor (Maternity cover)

Reference: JUL

Expiry date: 10:52, Fri, 31st Jul 2026

Location: Sheffield

Duration: 6 months

Customer Service Advisor/Parts Advisor (Maternity cover)

Fixed Term - 6 months Maternity Cover

Salary: £28,809k pa OTE + bonus

Weekly Hours: 42.5 hours / week

We're here to keep people moving, that's what we do.

Role Overview

As a Customer Service Agent/Parts Advisor you will support the day to day running of the internal parts department while also playing a key role in delivering outstanding customer service. You will maintain accurate parts stock levels to ensure technicians can work productively and efficiently, liaise with external suppliers to build and manage strong working relationships, and help ensure vehicles are in the right place at the right time, providing a seamless, award winning service directly to customers.

Responsibilities

• Act as the first point of contact for customers, delivering a great service with a smile.
• Resolve customer queries and administer customer accounts.
• Oversee daily vehicle movements in and out of the branch.
• Maintain accurate parts stock levels.
• Liaise with external suppliers to build and manage strong relationships.

Qualifications

• Excellent customer service skills.
• Strong administration skills.
• Calm, can do attitude.
• Full UK or EU driving licence.
• No prior industry or vehicle rental administration experience required.

Benefits

• Fantastic bonus schemes.
• Free life assurance.
• Well being services (Health Cash Plan, Dental Plan & Travel Insurance).
• Discounted, flexible gym memberships.
• Exclusive employee vehicle leasing schemes.
• Pension & save as you earn share scheme.
• Benefits App offering unlimited access to retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes).

We're committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We're here to support you.