Customer Service/Office Administrator

Customer Service/Office Administrator Job Description: About us

A well established business situated in a pleasant rural location of Braunston which is in between Rugby and Daventry. We provide a wide range of services including repairs and servicing of both commercial and domestic machines. We are looking for a hardworking, conscientious person with a good eye to detail to join our friendly team.

Responsibilities

• Liaising with customers either by telephone or email to agree collection/dispatch of machines
• Daily processing of despatch labels through allocated Couriers
• Daily processing of collections through allocated Couriers
• Liaise directly with couriers to resolve customer queries in a prompt and timely manner
• Answering the phone to customers and taking enquiries for all areas of the business to assist with the repair of their machines.
• Assist customers in placing their repair and provide the repair options. Provide administrative support for customers allowing them to log in to the website and customer portals
• Receiving and processing emails from Customers, categorise by Customer type and process accordingly
• Provide administrative support to the Service team as a whole
• Daily update of customer repair data to company and client portals/data systems
• Occasional assistance with receipt and dispatch of machines
• General filing duties and support with all administration duties within the office

Skills and Experience

• Excellent Communication and Organisations Skills
• Excellent time management and self motivation essential
• Ability to work under pressure and manage day to day tasks as a priority and efficiently
• Microsoft Office experience, including Excel and Outlook
• Previous Administration Background including experience in handling customer enquiries by phone and email
• Flexible and be able to work in a small team and have a positive and friendly approach
• Good eye for detail and ability to understand the service and products we support

Salary £25,000 to £25,500 depending on skills/experience

Job Types: Permanent, Full-time

Benefits

• Standard Company pension enrolment
• Free onsite parking
• 31 days holiday inclusive of Bank Holidays

Schedule

• 8 hour shift, 9:00 - 5:00 with 30 minutes lunch
• Monday to Friday

Experience

• Administrative: 4 years

Work Location: In person

For further Information please contact