Customer Service Team Manager

Why Ryan?

• Competitive compensation and benefits
• Business Connectivity Reimbursement (Phone/Internet)
• Gym membership or equipment reimbursement
• LinkedIn Learning subscription
• Flexible work environment
• Tuition reimbursement after one year of service
• Accelerated career path
• Award winning culture & community outreach

Role Overview

Ryan's Property Tax team is looking for an experienced and driven Customer Service Team Manager to lead a high performing client support function in our Manchester office in MediaCity, a fast paced, results focused environment. The Manager will shape team performance, deliver outstanding client service, and drive operational excellence across the customer journey.

Key Responsibilities

• Lead, coach, and motivate a team of customer service professionals to deliver exceptional client experiences.
• Set clear objectives and performance standards, ensuring accountability and high levels of engagement across the team.
• Foster a positive, high performance culture built on ownership, collaboration, and continuous improvement.
• Monitor key performance indicators and service metrics to ensure delivery against service and operational targets.
• Identify process improvement opportunities and implement initiatives to enhance efficiency and service delivery.
• Act as the escalation point for complex client queries, ensuring issues are resolved quickly and effectively.
• Support the identification of upsell and cross sell opportunities by ensuring the team proactively engages with clients.
• Work closely with internal teams to align service delivery with wider business objectives and client needs.
• Use performance data and customer insights to drive proactive engagement and continuous improvement.
• Provide ongoing coaching, mentoring, and development to support team members' growth and career progression.
• Conduct regular performance reviews, providing constructive feedback and recognising achievements.
• Create an inclusive, motivated, and collaborative team environment.

Education & Experience

• Proven experience managing or leading customer service or client support teams.
• Strong leadership and coaching skills with the ability to motivate teams to achieve and exceed targets.
• Excellent communication, problem solving, and decision making abilities.
• Experience working in a fast paced, performance driven environment.
• A commercially minded approach with the ability to identify opportunities to enhance client value.
• Strong organisational skills and the ability to manage multiple priorities effectively.

Benefits

• Be part of a collaborative and growing team in Manchester.
• Opportunities for career development and leadership growth.
• Work within a dynamic, client focused environment.
• Contribute to a company that values innovation, performance, and people.

Equal Employment Opportunity

Ryan, LLC is an equal opportunity employer and is committed to compliance with all applicable laws prohibiting employment discrimination. Our policy is to take all employment actions and make all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, ancestry, age, marital status, citizenship status, genetic predisposition or carrier status, disability, military status, status as a disabled or other protected veteran, or any other protected status under applicable law. Ryan's policy is to make reasonable accommodation for qualified individuals with disabilities. We welcome and encourage applications from people with disabilities.