Customer Service Team Leader: SAP Driven CX Excellence

A leading coffee and tea company in Maidenhead seeks a dynamic Customer Service Team Leader to supervise a team, ensuring exceptional service and operational excellence. You will manage daily activities, coach associates, resolve customer issues, and drive customer satisfaction. Candidates should have at least 5 years of experience in customer service leadership, excellent SAP and Excel skills, and a focus on efficiency. This role requires weekend and holiday work according to a team rota.