Customer Service Team Leader: Lead, Coach & Drive Quality

South 11 is seeking a Customer Service Team Leader to drive operational excellence within the customer service team. In this role based in Birchwood, you will lead and develop a high-performing team while ensuring compliance and governance are consistently met. Key responsibilities include managing team performance, providing hands-on support during peak times, and shaping team culture. This opportunity promises structured onboarding and a collaborative work environment that values high standards and continuous improvement.