Customer Service Team Leader Brighton, East Sussex Michael Page £27,000 - 33,000 - Annum 7 hours ago

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Job Opportunity: Customer Service Team Leader

The position of Customer Service Team Leader is an excellent opportunity to lead a customer-focused team. The role is based in central Brighton, where you will manage daily operations and ensure the highest level of customer satisfaction.

Client Details

This company is a recognized name in its field, with a medium-sized organization that values structured processes and a results-oriented approach to delivering exceptional customer experience.

Role Description

• Oversee the daily operations of the customer service team to maintain high standards.
• Mentor and support team members to reach their full potential.
• Develop and implement strategies to improve customer satisfaction and retention.
• Handle escalated customer queries and ensure prompt resolution.
• Monitor and report on team performance metrics.
• Collaborate with other departments to streamline operations.
• Ensure compliance with company policies and industry regulations.
• Identify opportunities for process improvements and implement changes.

Profile

A successful candidate should have proven experience in customer service leadership, strong problem-solving and communication skills, and the ability to manage team performance. Knowledge of the Leisure, Travel & Tourism industry is advantageous. Must remain calm under pressure and be proficient in relevant software.

Job Offer

• Salary: £27,000 - £33,000 per annum
• Performance-related bonus
• 33 days of holiday leave
• Permanent position in a well-established organization
• Opportunities for growth within the team

This role offers a fantastic opportunity to develop your career. Apply today to take the next step in your professional journey.