Customer Service Team Leader

Responsibilities

As a Customer Service Team Leader at PaddyPower, you will provide outstanding customer service in our retail shops, promote our online and retail products, and build warm relationships with guests.

• Host customers in the shop and cross sell retail and online products and services.
• Assist customers in placing bets via terminals, telephone services, and in shop transactions.
• Maintain excellent shop presentation standards to create an inviting atmosphere.
• Lead operations in the absence of the Shop Manager, ensuring smooth functioning of the shop.
• Adapt to different situations while staying customer focused.
• Fulfill social responsibility duties by adhering to guidelines and regulations.

What we offer

• Starting salary: £13.25 per hour with pay increase after performance bonus and promotional rewards.
• Annual and quarterly rewards.
• Flexible work patterns.
• Family leave (adoptive, parental and wedding leave).
• Company Sharesave Scheme (discount on Flutter shares).
• Life cover.
• Company pension scheme.
• Company sick pay.
• Birthday leave.
• Employee Assistant Programme (up to six free counselling sessions).
• Financial wellbeing platform - NUDGE.
• Company social events.
• Groupon discount scheme.
• Eyecare vouchers.

Values

Customer First, Always Change the Game Win Together Free To Be Me

We are an inclusive employer and encourage people from all backgrounds to apply. Let us know if you need adjustments to make this role work for you.