Customer Service Team Leader - Lead & Coach; 5 Extra Leave

A leading customer service provider in Redditch is seeking a Team Leader to lead and support a team delivering exceptional customer service. You will be responsible for motivating the team, ensuring service standards are met, and handling escalated queries. This role requires proven experience in a team leader capacity, strong communication skills, and the ability to drive continuous improvement within the service operation. Additional options for benefits include purchasing extra annual leave.