Customer Service Team Leader - Drive Innovation & Impact

Blackburn with Darwen Council is seeking a Customer Service Team Manager to lead our Customer Service team. You will shape how we serve customers across the contact centre and reception teams, balancing people management with continuous improvement.

You will oversee over 300 thousand customer interactions annually and drive efficiency, professionalism and empathy in every engagement. Reporting to the Resources department, you will line-manage 4 Team Leaders and a broader group of about 40