Customer Service Team Lead: Develop Talent & Drive Results

Biffa Waste Services is recruiting a Customer Service Team Manager for our site in Barlborough. You will lead and develop a team of customer service professionals, coaching them to achieve and exceed contact centre targets while delivering outstanding call handling and efficient complaint resolution.

The role requires resilience, composure under pressure, and a proactive approach to deadlines. The successful candidate will drive performance, nurture skills, and contribute to a culture of