Customer Service Team Lead - Elevate Customer Experience

The Wrekin Housing Group Limited is seeking an experienced Customer Service Team Leader to lead a team of Customer Resolution Officers and Receptionists, delivering outstanding service at every interaction. You will coach and develop colleagues, oversee Same Day Repairs, resolve enquiries and complaints promptly, and monitor KPIs to drive continuous improvement across channels.

This permanent, 36-hour per week role is based in Telford with travel to our Stafford Contact Centre required; a