Customer Service Team Coordinator

Are you passionate about delivering fantastic customer service? Do you enjoy dealing with queries from customers and problem solving, ensuring that everything gets resolved to a high standard? Then this could be the role for you!

Based on site in Bolton, you'll be one of 11 Customer Service Team Co-Ordinators, sharing best practices and knowledge and learning a multitude of skills within the supply chain function at Warburtons, to help us delight families every day with our great range of quality products.

• Engaging personality with an interest in resolving issues and providing the best customer service
• Working collaboratively with team and the wider business
• A good knowledge of IT systems and a willingness to expand your skills

It's simple really, we deliver fresh products on time, keeping quality, safety and customer service at the forefront of every decision.

We have an exciting opportunity for a Customer Service Team Co-Ordinator, working a fixed Sunday to Thursday rota. The role sits in our Supply Chain function, however, you don't need to have experience in that area, whether it's face to face in retail or hospitality, over the phone in a call centre setting, if you enjoy dealing with customers we'll give you all the training you'll need to succeed.

You will be the point of contact for our customers nationally in the customer service hub, responsible for responding to customer queries relating to deliveries or orders, that cannot be resolved using our EPOD system.

The main responsibilities of the position include:

• Provide a contact service for the customer liaising with the shop managers on their delivery or order queries
• Deal with any issues related to delivery times and service through speaking with internal teams
• Building strong relationships with site teams
• Logging info and data to track customer service trends and future support
• Sharing best practice and knowledge with other members of the Customer Care Team

You'll want to know what your bread is worth:

• Base Salary of £28,600.00 p/a
• A slice of the annual profits
• Life assurance
• Discount vouchers and products you'll love
• Benefits for you and the family for example; Discounted Gym membership, Cycle to work

We respect and value difference. We look to create an inclusive workplace that promotes and values diversity. Companies that are diverse in age, gender identity, race, religion, sexual orientation, physical or mental ability, ethnicity, or any other aspect which makes them unique, are proven to be better companies. More importantly, creating an environment where everyone, from any background, can do their best work, is the right thing to do.