Customer Service Supervisor

UK First Energy Solutions Ltd is seeking a motivated Customer Service Supervisor to lead our customer service team. The ideal candidate will have 1-2 years of experience in customer service or a related field and will be responsible for ensuring high-quality customer interactions and maintaining customer satisfaction.

• Supervise and guide a team of customer service representatives
• Handle escalated customer inquiries and complaints
• Monitor team performance and provide feedback
• Develop and implement customer service policies and procedures
• Maintain customer service records and prepare reports
• Collaborate with other departments to resolve customer issues
• Assist in training new customer service staff

• Bachelor's degree in Business Administration, Communications, or a related field
• Additional customer service certifications are beneficial

• 28 days paid holidays