Customer Service Supervisor

Job IntroductionDo you have experience leading a customer service or order management team? Are you well organised, resilient and confident engaging with internal and external stakeholders at all levels? Would you like to work in a fast-paced, operational environment where planning and communication are critical?If you take pride in delivering excellent customer service while motivating others to do the same then this could be an excellent opportunity for you!The RoleWe are looking for an experienced Customer Services Supervisor to lead our Customer Service team at Tarmac Stancombe, Flax Bourton near Bristol.You will work 8 hours per day, Monday to Friday, supporting a busy operational site serving a varied customer base.This site-based role is easily accessible from Weston-super-Mare, Bristol, Chepstow, Newport, Cardiff, South Gloucestershire and surrounding areas.What You'll Be DoingReporting to the Distribution Manager, you will be responsible for the day-to-day leadership of the Customer Service team and the delivery of a consistently high level of customer service.Key responsibilities include:Lead, coach andperformance managethe customer service team to deliver outstanding customer serviceEnsure the team is effectively resourced,utilisedand motivatedProvide constructive feedback to improve service qualityIdentifyskills gaps & organise trainingTrack & report on key metrics such as response time, callhandlingand order accuracyIdentifyrecurring customer issues and root causesEnsure compliance with customer policies and proceduresChampionbest practicesystems and processes, contributing to continuous improvementBuild strong relationships with customers and internal stakeholders across Production, Commercial andlogisticsteamsWhat We're Looking ForPreviousexperience in a customer service supervisory or leadership roleStrong IT skills, including MS Word and ExcelExperience with Salesforce CRM or similar systems (advantageous, training provided)Excellent communication skills and a confident telephone mannerStrong organisational skills and attention to detailA proactive,positiveand solution-focused approachAbility to remain calm and resilient when working under pressureAn approachable leadership style with the ability to motivate othersFlexibility and collaboration within a team-based environmentA desire to grow, develop and succeedExperience leading or supervising a customer service, internal sales,logisticsor dispatch/shipping teamAbility to build effective relationships with customers and internal stakeholdersAbility to persuade, manage,motivateand guide othersWhy TarmacWe don't just offer a job, we offer a career.Alongside this role, you'll have access to industry-leading rewards, development opportunities, and a culture that puts people first, including:Bonus schemeEnhanced holiday entitlementContributory pension schemeAccess to the Tarmac Reward website with discounts on retailers, holidays, etc.Access to our Employee Assistance helpline for free and confidential adviceAccess to join our Employee Communities (employee networks) we currently have nine communities inc. (REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & carers, Ability, Wellbeing, Female voice and menopauseTraining and development opportunitiesTarmac is committed to being a Forces friendly employer. If you're coming from a military background, we'll support your transition and help you build a successful career with us.We're proud to be part of CRH, and even prouder to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. If you need any reasonable adjustments during the recruitment process, just let us know, we're here to support you.Ready to build your future?Click 'Apply' to get started. Please note: we sometimes close roles early due to high interest, so don't wait too long! Trading LimitedTarmac Trading LimitedTarmacSalaryExcellent Salary + Bonus + BenefitsJob Referencetarmac/TP/112/7815Contract TypePermanentClosing Date9 June, 2026Job CategoryCustomer Services and CommercialBusiness UnitSouth West & WalesLocationBristol, United KingdomPosted on7 May, 2026