Customer Service Supervisor

Job LocationIlford, Essex, UKPosition titleCustomer Service SupervisorDescriptionUK First Energy Solutions Ltd is seeking a motivated Customer Service Supervisor to lead our customer service team. The ideal candidate will have 1-2 years of experience in customer service or a related field and will be responsible for ensuring high-quality customer interactions and maintaining customer satisfaction.Responsibilities Supervise and guide a team of customer service representatives Handle escalated customer inquiries and complaints Monitor team performance and provide feedback Develop and implement customer service policies and procedures Maintain customer service records and prepare reports Collaborate with other departments to resolve customer issues Assist in training new customer service staffQualifications Bachelor's degree in Business Administration, Communications, or a related field Additional customer service certifications are beneficialExperience 1-2 years of experience in customer service, preferably in a supervisory role Experience in the energy sector is a plus, but not requiredSkills Strong leadership and team management abilities Excellent verbal and written communication skills Problem-solving and decision-making capabilities Proficiency in customer service software and MS Office suite Ability to work under pressure and manage multiple tasks Strong interpersonal skills and empathy Basic understanding of the energy industry (preferred)Job Benefits28 days paid holidays