Customer Service Supervisor - Edinburgh Retail Edinburgh

Overview

Motorpoint, the UK's leading omnichannel car retailer of nearly new cars. We share the vision: To be the Car Buyer's Champion, trusted to deliver unrivalled Choice, Value and Quality.

We believe that by creating a fantastic place to work for our colleagues, we will deliver the best possible experience for our customers. So, if you want to work with an amazing group of people who are fun, friendly and get stuff done - and who bring our values to life - PROUD, HAPPY, HONEST, SUPPORTIVE - by working TOGETHER, then Motorpoint is the place to be and we are on a mission!

The Role

Customer Service Supervisor

Salary: £27,500 per annum + competitive bonus

Location: Edinburgh

Hours: 5 days out of 7 on a rota. This will include the weekend when we experience our busiest days.

Due to the nature of the role we will require you to have a full UK driving licence

Responsibilities

• Overarching responsibility for the smooth running of the full vehicle handover process, including all paperwork, finance sign-ups and vehicle demonstration
• Support a small team to deliver fantastic customer service to ensure customers' needs are not just met but exceeded through excellent customer service
• Ensure customer issues are resolved positively and on a same-day basis
• Work as part of a team to ensure customer service (NPS) targets are met monthly
• Work closely with the Sales Manager to streamline and improve the customer journey at every opportunity
• Liaise with other key departments on site to ensure the customer can receive their new car in a same-day service, and manage expectations if there is a short delay
• Live the Motorpoint values of Proud, Honest, Supportive, Happy and Together

What we need from you (Qualifications/Experience)

• A proven track record of strong customer service in a face-to-face environment
• Strong verbal and written communication skills
• Commitment to providing great customer service with strong organisational skills
• Ability to identify training needs and have a passion for mentoring and coaching others
• Full UK driving licence

What is in it for you?

• Paid time off every month to do something that makes you happy
• 31 days holiday plus birthday, wedding, or moving house days off
• Additional holidays for length of service
• Long service awards
• Staff discount on cars and finance options
• Discounts and cashback at hundreds of high street retailers and restaurants through My M.O.T
• Smart Tech in partnership with Currys
• Cycle to work
• Pension
• Healthcare
• Enhanced Parental Leave
• Employee Assistance Programme (EAP)
• Vocational and personal development training courses
• Quarterly team socials
• Team feasts
• Scratch card rewards
• Sharesave scheme (SAYE)
• Plus much more!

We encourage applications from people of all backgrounds and would ask you to get in touch if you are concerned about any barriers you feel you may be facing in your application process with us, so we can ensure they are removed