Customer Service Sales Administrator

Customer Service Sales Administrator

Location: Burntwood

Hours: Monday to Friday, 9:00am - 5:00pm

Meridian Business Support is recruiting for a Customer Service Sales Administrator to join a dynamic internal sales and commercial team. This role offers an exciting opportunity to contribute to the continued growth and profitability of Gradient solutions and products across key customer sectors.

About the Role:

Working within the internal sales/commercial team, you will help drive profitable sales growth across Roofing & Cladding Contractors, Distributors & Merchants. You will play a key role in delivering excellent customer service while supporting sales operations.

Key Responsibilities:

• Acting as the main point of contact for incoming customer emails and enquiries
• Managing requests relating to pricing, service, and complaints, with support from management where required
• Preparing and issuing customer quotations, including bespoke product quotes with support from the commercial team
• Processing Proof of Delivery (POD) documentation and invoice requests in a timely manner
• Supporting continuous improvement of sales processes and procedures
• Ensuring a consistent approach aligned with Recticel values
• Assisting with initial project enquiries and booking projects via MS Teams and CRM systems

About You:

• Previous experience in a customer service or sales administration role
• Strong communication and organisational skills
• High attention to detail and ability to manage multiple tasks
• Confident working with Microsoft Office, MS Teams, and CRM systems
• A proactive and customer-focused approach

What's in it for you?

• Competitive salary
• Monday to Friday working hours (no weekends)
• Supportive and collaborative team environment
• Opportunity to develop within a growing business

If you are looking to build your career within a fast-paced commercial environment and make a real impact, we would love to hear from you.

Apply today with Meridian Business Support!