Customer Service Return Agent

Position

Customer Service Returns Assistant

Location

Edinburgh

Job Overview

We are looking for a Customer Service Assistant at our Edinburgh location to work as part of our vehicle returns team. You will be working in a fast paced environment where the customer is at the centre of everything we do. You will be responsible for providing a world class customer facing service at every stage of the rental process, including working in our car parks to assist our customers at the beginning and end of their Europcar experience. Your previous experience should demonstrate your passion for service and a level headed approach to dealing with the daily challenges of a busy customer environment.

What we can offer you

• Competitive Basic Salary
• Bonus earnings potential
• Starting 5.6 weeks holiday (including bank holidays)
• Enhanced Maternity and Adoption Leave (subject to service and earning qualifications)
• Pension and a life insurance scheme
• Discounted car hire rates across our network
• 20% discount on EE mobile phone contracts
• Confidential legal and support service through BUPA
• Career progression and development (forms part of current non contractual benefit offering)

Working Hours

12 hour shifts between 4AM and 10PM.

• Week1: Monday, Tuesday, Friday, Saturday, Sunday
• Week2: Wednesday, Thursday

Main Duties

• Work closely with all staff to ensure customers receive and return their vehicles in a timely manner.
• Ensure the continued excellence in customer service and damage standards; and achievement of all KPIs in these areas.
• Ensure all administration is completed accurately according to operating procedures.
• Process all workshop vehicles according to operating procedures.

Key Skills Required

• A full, valid clean driving licence, with a minimum of 4 years driving experience.
• Excellent communication and face to face interpersonal skills.
• Ability to work as part of a team in a fast paced environment.
• Flexibility in your working hours, including availability during the day, evenings and weekends (our locations can offer you a wide variety of shifts).
• Car rental/sales experience is desirable but not essential (training will be provided).

Application Note

Agencies - Please do not send any speculative candidates or CVs in response to this advert. The company will not accept any terms and conditions based on speculative applications being sent.

Equality, Diversity and Inclusion

We welcome and encourage applications from individuals of all backgrounds, experiences, and abilities, regardless of race, ethnicity, gender reassignment, nationality, sexual orientation, age, disability status, religion, or any other dimension of diversity. We are dedicated to building a team that reflects the communities we serve and fostering an environment of equity and inclusion, where respect for one another is essential.

If you need any accommodations or assistance during the application or interview process, please let us know. Together, through mutual respect, we can create a more equitable and inclusive future.