Customer Service Representative I

Internal Sales / Customer Service Representative - Locations: GBR - Scotland - Aberdeen.

Time type: Full time. Posted Yesterday. Job requisition id: R.

Disclaimer: SLB completed the acquisition of ChampionX on July 16, 2025. If selected for this position, your employment will begin with ChampionX and will transition to SLB as part of the planned integration.

We are looking for a proactive and organised Internal Sales / Customer Service Rep to join our team in Aberdeen. This is your opportunity to join a global technology company, driving energy innovation for a balanced planet. This is a full time, office based role supporting the day to day sales, order processing, and operational activities within a fast paced environment.

Key Responsibilities

• Process customer purchase orders accurately and efficiently.
• Work closely with Supply Chain/Planners/Sales Team.
• Manage Customer Orders through its lifecycle from input to invoicing.
• Handle Customer Returns / Credits / Debits.
• Investigate and resolve invoice queries.
• Coordinate customer owned stock tanks.
• Attend daily meetings with manufacturing plants, cascading any order issues to Sales and/or the customers.
• Provide any documents requested by the customer.
• Participate in the company HSE initiatives including attendance of the monthly safety meeting, raising safety observations, and managing a personal safety plan.
• Ensure all company Safety & Quality Procedures are followed.
• Perform general administrative duties such as filing, maintaining Customer Summary Sheets.
• Any other duties as designated by Customer Services Supervisor.

Desirable Skills & Experience

• Previous experience in internal sales, customer service, operations, logistics, or order processing preferred, however full training will be given.
• Strong organisational skills with the ability to manage multiple tasks and priorities.
• Excellent communication and customer service skills.
• Strong attention to detail and problem solving ability.
• Experience in Excel, Word and other Office 365 software.
• Positive, team focused attitude with willingness to assist others when required.
• ERP (SAP).

About Us

ChampionX is now part of SLB, a global technology company driving energy innovation for a balanced planet. We are a technology company that unlocks access to energy for the benefit of all, with a mission that has spanned nearly a century.

We face a global imperative to create a future with more energy, but less carbon. Our diverse, innovative change makers are focused on going further in innovation and inventing the new energy technologies we need to get there.