Customer Service Representative German

Job description Our client is looking for a proactive and solution-oriented Customer Service Representative to support the German market. In this role, you will handle customer inquiries and complex cases across various platforms, ensuring customer satisfaction while contributing to a growing team.
Key Responsibilities:

• Respond to and resolve customer inquiries through phone, email, and online platforms.
• Investigate customer issues on platforms like Amazon and eBay, ensuring timely and satisfactory resolutions.
• Manage escalated cases from the first-line team, addressing more complex problems.
• Perform administrative tasks related to sales platforms and maintain service levels.
• Collaborate with colleagues in online meetings to stay connected and aligned.
• Monitor and respond to emails within agreed service level timelines.

Requirements

• Proficient in both German and English (written and spoken).
• Strong experience in customer interaction, with excellent communication skills.
• Tech-savvy, with confidence in using computers and MS Office.
• Enthusiastic personality and customer-focused mindset.
• Able to travel to the Venlo office once per month.
• Must reside within one hour travelling distance from Venlo.

Working conditions

• 25 vacation days, with the option to purchase an additional 10 days.
• 8% holiday allowance.
• A premium-free pension plan.
• Travel and home working allowances.
• A 20% discount on all products.
• Opportunities for personal and professional development.

Company description Our client is a rapidly growing e-commerce company that has been doubling its numbers annually since its founding in 2013. They operate over 30 online stores and have six international offices, catering to a vast audience with 120 million unique visitors each year. Known for their bold and innovative approach, they embrace challenges and take risks to achieve continuous success. Their team-oriented culture values personal growth and offers opportunities for professional development. Investing in their employees, they encourage seizing every opportunity for advancement.