Customer Service Representative Dutch & English

What will you do?

• Assist customers and resolve their issues using our internal ticketing system.
• Manage and improve overall customer satisfaction.
• Provide user training both online and in person - to customers and new colleagues.
• Install our devices at customer locations, including integrating systems such as eGym.
• Perform administrative tasks such as updating the ticket system and preparing service quotations.
• Troubleshoot and resolve any device-related technical issues on-site or remotely.
• Evaluate customer complaints or dissatisfaction and use feedback to improve service processes.
• Schedule and coordinate repairs and maintenance appointments.
• Occasionally represent the company at trade fairs or conferences.
• Work closely with the Technical Support team to ensure seamless service delivery.

Who are you?

• Fluent in Dutch and English , both written and spoken.
• You are organized, proactive, and a natural problem solver.
• You bring commitment, drive, and curiosity to your role.
• You preferably have 1-2 years of relevant work experience .
• You have completed at least an HBO-level education or higher .
• You possess a valid driver's license and are willing to travel as part of your job.
• Proficient in Microsoft Office tools.
• You are customer-focused and enjoy working with people.
• Comfortable speaking in front of groups - small or large - during training or presentations.
• You bring basic technical knowledge or are eager to learn technical aspects on the job.
• You must live in Amsterdam region

• This is a long term position
• Our client offers an initial one-year employment contract, with the possibility of extension based on performance
• The salary is between EUR 2800 - EUR 3700 per month gross, based on full time (the salary is depending on work experience and education)
• Opportunities for personal and professional development within a multicultural environment
• Pension scheme & Travel allowance
• Birthday gift & subsidy for a sports membership
• Support for language learning (Korean, German, French, Italian, or Spanish)
• Complimentary lunch provided every Wednesday at our Amsterdam office

Our client is a globally operating company that produces advanced body composition analysis devices. Their European headquarters is situated in Amsterdam, while the main corporate office is located in Asia. With a strong international presence through offices and distribution partners worldwide, the company is experiencing ongoing growth. As a result of this expansion, they are looking to strengthen their team with additional support.You will join the international team in Amsterdam.
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