Customer Service Representative

Customer Service Representative

Established in 2002, the Reflex Group is now the largest privately owned print and packaging company in the UK having grown to over 1000 employees across 27 sites in the UK, Europe, America and Australia. The company prides itself on quality, efficiency, ethics, and low environmental impact whilst being innovative and dynamic. The company has an opportunity for Customer Service Representative in our Telford site.

This is an exciting opportunity for someone with no previous experience seeking a role within customer service within a print environment to play a key role in supporting our customers and ensuring smooth operations.

Location

Telford, UK

Position Type

Full-Time, Permanent

Working Hours

Monday to Friday 08:30-17:00

Roles and Responsibilities

• Customer Communication: Serve as the primary point of contact for customers, responding to queries and processing orders in a timely manner.

• Order Management: Efficiently prioritise and manage customer orders submitted via phone, email, or other channels.

• Complaint Resolution: Investigate and resolve customer complaints quickly and with professionalism, addressing issues such as late deliveries, incorrect orders, or faulty products.

• Data Entry & Reporting: Complete daily data entry tasks and manage weekly stock sheets to ensure accurate records are maintained.

• Collaboration: Work closely with internal departments and Key Account Managers to ensure targets are met and customers' needs are fully satisfied.

• Record Keeping: Maintain accurate and thorough customer service records to track all interactions, orders, and resolutions.

Required Skills & Experience

• Customer Service Expertise: No experience necessary - full training provided.

• Strong Communication: Excellent verbal and written communication skills for interacting with customers and colleagues alike.

• Organisational Skills: Exceptional ability to stay organised and manage multiple tasks in a fast-paced, deadline-driven environment.

• Problem-Solving: Capable of resolving customer issues with patience, empathy, and a solution-oriented approach.

• Team Player: Ability to work collaboratively within a team and independently take ownership of customer accounts.

• Print Knowledge: Experience in the print industry, particularly self-adhesive labels, is not essential due to full training being provided.