Customer Service Representative

Role Overview

Our mission is to be the world's preferred car rental company, driven by people who are passionate about delivering an exceptional service to our customers across the globe. We are looking for a Customer Service Representative who thrives in a fast paced environment and shares our passion, energy, and enthusiasm for creating unbeatable customer experiences.

Responsibilities

• Customer Service: Provide world class service, creating a friendly, welcoming experience during rent and return processes, maximizing customer loyalty and sales opportunities.
• Selling: Demonstrate outstanding selling skills, identify and maximize opportunities to increase revenue, and meet daily, weekly, monthly, and annual targets.
• Problem Solving: Resolve a wide variety of customer issues throughout the rental journey using Hertz's proven tools and involving management when necessary.
• Teamwork: Work efficiently in a fast paced environment to meet quality, service, and performance goals; support colleagues across all operations roles.
• Control & Audit: Adhere to company SOPs for valeting, delivery, and collection; ensure compliance with GDPR and document any additional damage on return.
• Continuous Improvement: Encourage a best practice sharing culture and strive to improve service and mindsets.

Benefits

• Uncapped commission
• 25 days holidays (plus Bank Holidays)
• Excellent customer service and sales training
• Wide range of training and development courses for all employees
• Career development opportunities across Hertz UK and Europe
• Car rental discount across Europe for employees, friends, and family

Requirements

• A valid UK or EU driving licence
• An enthusiastic, flexible, and positive attitude towards selling
• Previous experience in a customer service, sales, or retail environment
• Good English communication skills
• Willingness to work on a shift rota basis, 7 days a week, and be flexible

About Hertz

We are one of the largest worldwide airport vehicle rental companies, with a portfolio that includes Hertz, Dollar, Thrifty, and Firefly.

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.

Individuals are encouraged to apply for positions because of the characteristics that make them unique.