Customer Service Representative

Customer Service Representative (ENF-CustomerServiceRep - 062026)

Customer Service Representative

Do you have Customer Service experience? Then this could be the job for you. The perfect candidate will be interacting with customers over the phone to provide the first class service we are well known for.

We are looking for applicants who have the following skills:

• Strong customer service experience, ideally within a telesales environment
• Great telephone manners and email writing skills
• Ability to engage with customers on the phone in a friendly, empathetic, and professional way
• Can happily take ownership of queries and ensure that these are followed through to resolution
• Strong IT skills (or willingness to learn)
• Eligibility to live and work in the UK
• A good standard of spoken English

Responsibilities of the role:

• Provide a high quality of service to our customers
• Understand and complete processes in accordance with company policies
• Handle a high volume of telephone and email enquiries adhering to company standards
• Provide information about products or services
• Feeding issues back to the wider business

Our benefits:

• Monday to Friday only
• 28 days paid annual leave (including Bank Holidays), increasing to 33 days with length of service
• Access to hundreds of exclusive discounts and savings through our JJ family portal
• Free support with personal legal, medical, health and wellbeing issues
• A free telephone counselling service
• Free secure parking
• Cycle to work scheme

If you feel you have the necessary skills, apply today! Our friendly team will be in touch if your application is successful.

About JJ Foodservice

JJ Food Service is one of the UK's leading independent foodservice wholesalers, supplying a wide range of quality products to restaurants, caterers, and retailers nationwide. Established in 1988, we operate 12 branches across the UK, employ over 770 people, and generate an annual turnover of £243 million.

Our success is built on exceptional customer service, efficient logistics, and innovation. We were early pioneers of digital ordering and e-commerce in the foodservice sector, offering seamless online and app-based solutions. Our commitment to sustainability and continuous improvement ensures we remain a trusted partner for thousands of customers across the UK.

JJ Foodservice is an equal opportunities employer, committed to creating an inclusive culture and encouraging a diversity of people. No matter who you are, what you look like, or where you are from, you can find your place at JJ Foodservice.

JJ Foodservice were announced National Wholesaler of the Year at the Grocer Gold Awards 2024.